{"id":2047,"date":"2019-11-12T22:22:07","date_gmt":"2019-11-12T22:22:07","guid":{"rendered":"https:\/\/www.broadbanddynamics.com\/?page_id=2047"},"modified":"2022-04-14T15:31:03","modified_gmt":"2022-04-14T15:31:03","slug":"cloud-pbx-2","status":"publish","type":"page","link":"https:\/\/www.broadbanddynamics.com\/?page_id=2047","title":{"rendered":"Omnichannel"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_255791650\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-879828328\">\n\n\n\t<div id=\"col-1039913488\" class=\"col medium-6 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >OMNICHANNEL<\/span><b><\/b><\/h3><\/div>\n\n<p>Whatever the medium of engagement, Broadband Dynamics offers the solution. Broadband Dynamics offers an Omnichannel solution that includes Voice, Email, Web Chat, Social Media, and SMS.<\/p>\n<p>Today&#8217;s consumer expects a choice of contact media type. They may even expect a conversation across a number of these. Our solution offers end-to-end support for non-voice media types, and connectors to integrate with any 3rd party applications that handle them, e.g. speech recognition, chat providers, social media alerting tools, and etc.<\/p>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<div class=\"row\"  id=\"row-1662369084\">\n\n\n\t<div id=\"col-1411113864\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p style=\"text-align: right;\"><span style=\"font-size: 90%;\"><strong><a href=\"https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/BBD-Omnichannel-Solution.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Click to download <br>Omnichannel brochure<\/em><\/a><\/strong><\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-13005615\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_682239420\">\n\t\t<a class=\"\" href=\"https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/BBD-Omnichannel-Solution.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"622\" height=\"800\" src=\"https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/OmnichannelPic-622x800.png\" class=\"attachment-large size-large\" alt=\"omnichannel\" srcset=\"https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/OmnichannelPic-622x800.png 622w, https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/OmnichannelPic-311x400.png 311w, https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/OmnichannelPic-768x988.png 768w, https:\/\/www.broadbanddynamics.com\/wp-content\/uploads\/OmnichannelPic.png 795w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_682239420 {\n  width: 74%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-13005615 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1276075427\" class=\"col medium-6 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" ><i class=\"icon-envelop\" ><\/i>Contact Us<\/span><b><\/b><\/h3><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1599-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1599\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F2047#wpcf7-f1599-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1599\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1599-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Please fill out the below form to learn more about the features and benefits of our Omnichannel hosted software.\n<\/p>\n<p>&nbsp\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-754\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company Name\" value=\"\" type=\"text\" name=\"text-754\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-828\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name\" value=\"\" type=\"text\" name=\"text-828\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-759\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Title\" value=\"\" type=\"text\" name=\"text-759\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-722\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address\" value=\"\" type=\"email\" name=\"email-722\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-758\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"text\" name=\"text-758\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p><span style=\"font-size: 100%; color: #003366;\"><strong>K E Y&nbsp; &nbsp; F E A T U R E S<\/strong><\/span><\/p>\n<div class=\"row\"  id=\"row-183754882\">\n\n\n\t<div id=\"col-346584848\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"p1\"><strong>Multimedia Solutions<\/strong> <br>(e.g. voice, email, chat, social media) Make the most of customer engagement opportunities and maximize agent productivity by using a variety of media.<\/p>\n<p><strong>Inbound Solutions<\/strong> <br>(e.g. customer service, technical support, help desk) Offers a smooth customer journey through IVR to the right CSR and great service.<\/p>\n<p><strong>Blended Solutions<\/strong> <br>Respond instantly and automatically to service level requirements by moving agents freely across campaigns of any media type including voice, email, chat, and social media.<\/p>\n<p><strong>Outbound Solutions<\/strong> <br>(e.g. telesales, debt collection, market research) Maximize agent talk time and minimize idle time while staying within legal limits for abandoned calls.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1085666610\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"p1\"><strong>Scripting for IVR and agent <br><\/strong>Scripter tool allows the easy creation of the most complex branched scripts for both IVR and agent. Easily build sophisticated routing based on campaign needs. There is no limit to the media types agents can be assigned.<\/p>\n<p><strong>Outbound IVR<\/strong> <br>Voice messages, SMS\u2019s and emails can be sent directly from the IVR. Messages can be played including response options for further action.<\/p>\n<p><strong>System Integrations<\/strong> <br>Integrates with non-voice media types, and connectors to applications that handle them, e.g. speech recognition, chat providers, messaging apps (such as Whatsapp\/- Facebook Messenger), and Web calling (via WebRTC).<\/p>\n<p><strong>Reporting<\/strong> <br>Manage campaign performance with both historical and live displays reporting available through an easy to use application.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-963474711\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>Agent Efficiency<br><\/strong>Agents can be members of several queue types. For instance, a CSR on an inbound campaign could simultaneously handle several email conversations, chat and social media sessions. This enables the best possible use of agents&#8217; time.<br><strong><br>Call Recording<\/strong> <br>Call recording and retrieval can be setup for the entire call or just specific portions like answers to an interviewer questions.<\/p>\n<p><strong>Cloud Based<\/strong> <br>Faster implementation and no expensive equipment to purchase.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_255791650 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(245, 245, 245);\n}\n#section_255791650 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_255791650 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":126,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-2047","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/pages\/2047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2047"}],"version-history":[{"count":21,"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/pages\/2047\/revisions"}],"predecessor-version":[{"id":4349,"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/pages\/2047\/revisions\/4349"}],"up":[{"embeddable":true,"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=\/wp\/v2\/pages\/126"}],"wp:attachment":[{"href":"https:\/\/www.broadbanddynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}