IVR

INBOUND IVR

Interactive Voice Response (IVR) solutions at BBD range from simple auto attendants (press 1 to speak with sales etc.) to complex IVRs which can dip into databases to read back account information, provide speech recognition and text to speech.  The following are a variety of benefits BBD Interactive Voice Response (IVR) solutions can offer your business:
– Collect information about your callers
– Automate customer support
– Prioritize calls based on value
– Easy routing to the right agent or department
– Manage high call volumes
– Improve company image
– Reduce cost per call
– PCI Compliance for collecting credit card information

OUTBOUND IVR AND SMS

BBD Reminder Outbound Interactive Voice Response (IVR) and SMS enables customer interactions over different communication channels providing solutions for:

  • Text
  • One and Two Way SMS and
  • Voice Messages

Calls and text messages can be fully tailored to meet business-specific targets and strategies. BBD Reminder Outbound IVR and SMS excels at:

  • Political and Market Research
  • Brand Loyalty
  • Promotions
  • Notifications
  • Debt Collection and
  • Advertising Campaigns
  • Surveys

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