IVR

Interactive Voice Response (IVR) solutions at BBD range from simple auto attendants (press 1 to speak with sales etc.) to complex IVRs which can dip into databases to read back account information, provide speech recognition and text to speech.  The following are a variety of benefits BBD Interactive Voice Response (IVR) solutions can offer your business:

– Collect information about your callers
– Automate customer support
– Prioritize calls based on value
– Easy routing to the right agent or department
– Manage high call volumes
– Improve company image
– Reduce cost per call
– PCI Compliance for collecting credit card information

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